Frequently Asked Questions
+Do I have to live in Los Angeles or California to get treatment?
Nope! We offer video-based telehealth services to patients in different cities and states. This means we can evaluate your symptoms and get you started with treatment all while you’re at home, work, or any other location. Some states have different rules and regulations, please contact our front staff so we can plan accordingly.
+Do I need a referral to see you?
Only Medicare requires a physician referral. All other private pay insurance companies do not. However, it is most helpful if you and/or your primary care doctor can provide us with relevant medical records in advance.
+How long does it take to get an appointment?
At Dizzy and Vertigo, our goal is to provide expert specialty care in a swift manner. Pending scheduling conflicts, we can usually schedule your initial consultation within a few days or a week of you reaching out.
+Will you communicate with my primary care doctor?
We believe in a collaborative approach to treating your dizziness, whereby we communicate with your physician. This yields the best results. Additionally, we will ensure that a full evaluation is sent to your provider as well as to any other practitioners involved in your care.
+Do you accept Medicare?
Yes, we are Medicare providers. Our office will bill Medicare for the services, however, there is no guarantee that Medicare will cover all the services provided. Additionally, Medicare requires a physician referral in order to bill for the services. We recommend that you see your primary care physician prior to scheduling an appointment.
+Is Dizzy & Vertigo a part of insurance networks?
We’ve opted to be out of the network in order to achieve our goals in patient care. We are committed to devoting our resources to you with short wait times for appointments and respect for your time and energy.We provide the focused, professional, and comprehensive care essential for your optimal well-being in a supportive and comfortable setting.While we do not accept private pay insurance; in most cases, a substantial portion of your office visit may be covered depending on your specific insurance plan. As a courtesy, we will provide you with a superbill you can submit to your insurance. We participate in Reimbursify so you can easily and quickly submit to your insurance. Please contact your insurance company directly with any coverage questions prior to your visit.
+What payment options do you have available?
We accept Visa, MasterCard, American Express, and Discover. Patient Payment Plans are also available through CareCredit. As a service to our patients, we are pleased to offer the nation’s leading patient payment program. With CareCredit you can finance 100% of your services and there are no upfront costs, no annual fees, and no prepayment penalties. You can schedule your appointment today and conveniently pay with low, monthly fees. Apply now at this link: https://www.carecredit.com/go/
+What is a Five-Star Hypatia Specialist Trained Facility?
It is a certification given to international groups of professionals including audiologists, neurologists, otolaryngologists, general practitioners, physiotherapists, and clinical scientists who are master-level delegates with advanced knowledge.Dizzy and Vertigo Institute of Los Angeles is the first facility to receive this acknowledgment in the United States.